Upon completion of this course, the student will be able to

1. Identify and understand the primary responsibilities and functions of a Medical Administrative Assistant.
2. Understand regulatory compliance agencies and guidelines specific to a medical office environment including patient rights, medical records, HIPAA, and other standards.
3. Demonstrate standard patient registration practices including appointments and scheduling management.
4. Identify and understand proper usage of forms used in healthcare settings for patient registration and medical record compliance to include patient education and intake documents.
5. Demonstrate the ability to perform opening and closing office procedures.
6. Identify and understand health insurance types and patient cost shares.
7. Explain the account management process including patient and insurance account receivables.
8. Comprehend basic medical terminology.
9. Demonstrate the ability to sort and prioritize mail, manage office supplies, and maintain the office environment.
10. Understand and follow general office policies and procedures.
11. Demonstrate the ability to properly communicate with patients using verbal and written communication skills.
12. Understand general medical coding concepts to include CPT, HCPCS and ICD.